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How to Make Things Easier for Your Clients and You

The Basics of Good Client Management | Smartsheet

When an accounting firm is properly organized the clients will be pleased to work with them. Being organized saves both parties time and avoids unnecessary rework.

Who You need as Clients?

Millennials in the Workforce: How Technology Shaped Them

For business development, it is probably wise to consider the spending power of Millennials who are rapidly becoming business owners. The oldest Millennial will soon make up most of the workforce. Studies have shown that they want more services from accounting firms and so the task for accounting firms is to recruit more millennials. Marketing is a key to building a younger pipeline, and proactive practice management and business development become your client hub.

Create Capacity, Make Everyone Happy

We know you can create capacity in your firm by subtracting low-value tasks and ongoing interruptions. Utilize automation and outsourcing to rectify this issue. Studies have shown that clients want to avoid the complexity of our services and recommendations, so save time by notifying them of your results and recommendations instead of wasting their time explaining the process.

Clients don’t want long turnaround times or unwanted filing extensions even when they are at fault for their lack of action of providing documentation on a timely basis as an issue that prevents you from providing your service in an orderly fashion. Make it easy for your clients and make it easy for your firm at the same time by automating necessary procedures.

Give Your Clients a Drop-Dead Easy Way to Work with Your Firm

To make the client experience with your firm simple and seamless follow these 3 steps.

  1. Pick a platform that fits your clients’ needs
  2. Decide on the services you’ll provide
  3. Build a grid with your options

Tech That Helps

After you have your platform, service offering, and options, you need to choose what is best for your clients, your team, and your firm. If you focus on your clients’ needs, the service offerings and products will follow. Choosing a scalable, repeatable process supported by technology is crucial to your success. Make sure that you have tech that provides you leverage.

A Great Client Experience

To create a better, modern, and easy Client Experience, you must choose modern tools that are also mobile-enabled. If you can achieve a better Client Experience through all your tools, that will make it easy for your clients, your team, and you.

Read More- How to Make Things Easier for Your Clients and You

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Tips for Staying Ahead of the Great Resignation

With the different added struggles that have amounted since the start of the Pandemic, many people are deciding to quit their jobs in search of more flexibility, higher compensation, greater career satisfaction, and other advantages, a shift that’s being referred to as the “Great Resignation.”

What could it mean for your firm?

Here are a few tips to Stay Ahead!

#1 Rethink Your Hiring Strategy

If you are a small firm you may not be able to offer a huge paycheck as other large competing firms, but utilize the expertise of your marketing and human resources teams to develop messaging that will make your firm stand out.

#2 Outsource and Automate

You may not be able to hire all the employees you need for your business but many talented freelancers are there that you can outsource the work to and free up your team for high-value projects that are more rewarding. Talk to your IT team and solution providers to see what’s possible with your existing tools and technology so you can automate routine consistent manual tasks that are time-consuming.

#3 Develop and Upskill Your Team

Upskilling Workers for the AI and Automation Age - HR Daily Advisor

Investing in upskilling your all staff, including administrative, IT, and marketing professionals—not just CPAs will go a long way toward showing them they have a future in the profession and keeping them in your firm. You should also consider technical skills beyond their current roles, such as data analytics or specialized technical certifications related to your firm’s niches.

#4 Be Flexible to Retain Talent / Don’t Ignore Firm Culture

With many employees working from home since the start of the Pandemic, the reality is that many have decided to not return to the office. Forcing these employees to return to the office will likely backfire. For those team members that struggle to be remote, you opt to manage those separately while acknowledging those remote workers who are doing an excellent job regardless of their location, which will allow everyone to be more successful. You can still maintain your culture remotely as well by celebrating milestones and birthdays.

Employees may leave your firm for a variety of reasons, but the Great Resignation doesn’t have to spell disaster. Make the most of the team you have and consider the strategies outlined above to get ahead of the Great Resignation.

Great Resignation

Black History Moment

Black Accounting History Moment

During the month of February, when we celebrate black history month, I though we should look at the history of CPAs and Accountants. Recent surveys show that only three percent (3%) of all CPA are black and three tenths of a percent (.003$) are Partners in major firms.